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Trendcorz.com - Frequently Asked Questions
🛒 ORDERING & PAYMENT
How do I place an order?
Simply browse our products, select your desired items, add them to cart, and proceed to checkout. Create an account or checkout as a guest - both options are available.
What payment methods do you accept?
- All major credit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Is my payment information secure?
Yes! We use SSL encryption and partner with trusted payment processors. We never store your complete credit card information on our servers.
Can I modify or cancel my order after placing it?
Contact us within 12 hours of placing your order at support@trendcorz.com. Once items enter processing, changes may not be possible.
Do you offer payment plans?
Currently, we accept full payment at checkout. Some payment methods like PayPal may offer their own payment plan options.
📦 SHIPPING & DELIVERY
How long does shipping take?
- US Domestic: 7-15 business days
- International: 15-25 business days
Processing takes 1-3 business days before shipping begins.
Why does shipping take longer than other stores?
We work with multiple suppliers to offer you the best products at competitive prices. This model allows us to keep costs low but results in longer shipping times than traditional retailers.
Do you offer free shipping?
Yes! Free standard shipping on orders over $50 within the US.
How can I track my order?
You'll receive a tracking number via email within 2-5 business days of placing your order. Allow 24-48 hours for tracking information to become active.
My tracking hasn't updated in days - what's happening?
International packages often have gaps in tracking updates, especially during customs processing. If tracking shows no movement for 10+ business days, contact us for investigation.
Can you ship to my country?
We ship to most countries worldwide. International shipping costs and delivery times vary by destination. Shipping rates are calculated at checkout.
What if my package is lost or damaged?
Contact us immediately! We'll investigate lost packages and provide replacements or refunds for damaged items. Report damage within 48 hours of delivery.
🔄 RETURNS & EXCHANGES
What is your return policy?
30-day returns from delivery date. Items must be unworn, with original tags, in original packaging. See our full Return Policy for details.
Who pays for return shipping?
- Defective/wrong items: We provide free return labels
- Change of mind: Customer pays return shipping ($6.99-$12.99)
How long do refunds take?
5-10 business days after we process your return, depending on your bank. Store credit is available immediately upon return processing.
Can I exchange items?
Yes! Subject to availability. Request exchanges when initiating your return. Price differences apply for different items.
What items cannot be returned?
Undergarments, swimwear, personalized items, and items without original tags cannot be returned for hygiene and customization reasons.
👕 PRODUCTS & SIZING
Are your products authentic/genuine?
Yes! We work only with verified suppliers and carefully vet all products. However, we specialize in trendy, affordable fashion rather than designer brands.
How do I know what size to order?
Check the size chart on each product page. Sizes may vary by supplier/brand. When in doubt, size up or contact us for guidance.
What if the item doesn't fit?
You can return unworn items with tags for a refund or exchange, subject to our return policy. Customer pays return shipping for size exchanges.
Why do some items look different from the photos?
We use supplier photos which may show items under professional lighting. Colors may appear slightly different on your screen. We strive for accuracy but recommend reading product descriptions carefully.
Do you have a physical store?
No, we're an online-only retailer. This allows us to keep costs low and pass savings to you.
🏷️ PRICING & PROMOTIONS
Why are your prices so affordable?
Our model eliminates warehouse costs and allows us to work directly with manufacturers, passing savings to you.
Do you offer student or military discounts?
Sign up for our newsletter to receive exclusive discount codes and promotional offers.
Can I use multiple discount codes?
Typically, only one discount code can be used per order unless specifically stated otherwise.
Do you price match?
We don't offer price matching, but we strive to keep our prices competitive. Our focus is on providing the best value for trendy products.
📧 CUSTOMER SERVICE
How can I contact customer service?
- Email: trendcorz@trendcorz.com (24-48 hour response)
- Live Chat: Monday-Friday, 9 AM-6 PM EST
What are your business hours?
Customer service is available Monday-Friday, 9 AM-6 PM EST. Emails are answered within 24-48 hours, including weekends.
I haven't received a response to my email - what should I do?
Check your spam folder first. If you don't hear back within 48 hours, try our live chat or send a follow-up email with your original order number.
🔐 ACCOUNT & PRIVACY
Do I need to create an account to order?
No, guest checkout is available. However, creating an account allows you to track orders, view purchase history, and receive exclusive offers.
How do you protect my personal information?
We use industry-standard security measures and never sell your personal information. View our Privacy Policy for complete details.
🎁 SPECIAL CIRCUMSTANCES
Do you offer gift wrapping?
Currently, we don't offer gift wrapping services. Items arrive in standard packaging, which may vary by supplier.
Can I send items as gifts to different addresses?
Yes! During checkout, you can specify a different shipping address. Include gift messages in the order notes.
What about customs fees for international orders?
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These are not included in our shipping charges.
Do you restock sold-out items?
Popular items often restock, but we can't guarantee when. Sign up for restock notifications on product pages or follow us on social media for updates.
⚠️ IMPORTANT INFORMATION
Why might my order arrive in multiple packages?
Items may ship from different suppliers/warehouses for faster delivery. Each package will have its own tracking number.
Why is the packaging different from what I expected?
Since items ship directly from various suppliers, packaging may vary and might not include Trendcorz branding. Rest assured, the products inside are exactly what you ordered.
🆘 STILL HAVE QUESTIONS?
Can't find what you're looking for?
📧 Email us: trendcorz@trendcorz.com
💬 Live Chat: Available Monday-Friday, 9 AM-6 PM EST
Before contacting us, please have your order number ready for faster assistance!